Tag: Recruitment process outsourcing

18 Powerful Tactics to Jump-Start Your Customer Service Excellence

Posted on | by graphdeveloper
18 Powerful Tactics to Jump-Start Your Customer Service Excellence

Here are 18 tactics to jump-start your customer service excellence that will make a difference:

1. Have a Servant Mindset
Understand that you are there “to serve” first. Everything else comes second.

2. Be Pleasant
Keep a conversational tone and smile.

3. Use the Customer’s Name
Keep the “small town feel” in your business where you know the customer by name and use it in all your interactions.

4. No Nickel-and-Diming
Don’t be petty and charge the customer for small insignificant items. It’s ok to give something away to make the customer happy.

5. What Else Can You Do?
NEVER let your customer leave without asking if there is anything else you can do for them. Always take that extra step.

6. Empower Your Team
Don’t micromanage. Give your team the authority to take certain steps without approval so they may best serve the customer.

7. Explain the Why
Don’t just say, “This is what we are going to do.” Employees and customers will react better when they know the reason why a certain task or policy is in place.

8. Anticipate Their Needs
Be proactive and think of what the customer may need before they do.

9. Keep a Promise
Even if you initially promised a lower price or an extra service that you now realize will cost you more money, keeping a promise to a customer will benefit you in the end.

10. Explain Again and Again
Many customers have similar questions. Be able to explain your processes to 100 customers a day and still make it sound personal and sincere.

11. Plan for the Worst
Whether we like it or not, we must always plan for the worst-case scenario but strive for the best.

12. Be Proud
Take pride in all you do. Put your name on your work.

13. Be Early
Have the work ready earlier than expected.

14. No Favoritism
Serve each customer without showing preference or favoritism.

15. Celebrate Your Employees
Include your employees in all promotions and marketing efforts. Let them be the “face of your business”.

16. Hold Your Team Accountable
When mistakes happen, don’t discount them. Hold your team accountable for their mistakes. If needed, retrain, coach, or give additional support. If you don’t, you’ll never uphold your standards and customer expectations.

17. Admit When You’re Wrong
Don’t make excuses, especially for your customers. Be honest in all your transactions, and when you make a mistake, be sincere and apologize.

18. Give a Fond Farewell
Send your customers off with a hearty thank you, and a show of appreciation. A half-hearted “thanks” is never enough.

When you use these tactics in your everyday actions, you’ll be well on your way to customer service excellence.

What Are The Benefits Of Recruitment Process Outsourcing?

Posted on | by graphdeveloper
What are the benefits of recrutment process utsource

Recruitment process outsourcing (RPO) is a growing trend in the human resources industry.
RPO involves outsourcing the recruitment process to an external provider, rather than managing it in-house.
In this blog post, we will discuss the benefits of RPO and how it can help companies to improve their hiring processes.

1. Cost Savings
One of the main benefits of RPO is cost savings. Outsourcing the recruitment process can significantly reduce the costs associated with recruiting and hiring new employees. This can include savings on advertising, recruitment agency fees, and employee salaries.

2. Improved Efficiency

RPO can also improve the efficiency of the recruitment process. An external provider has the expertise and resources to handle the recruitment process quickly and effectively. This can help to reduce the time it takes to fill open positions, which can be especially beneficial for companies that are in a high growth phase or have a high turnover rate.

3.Increased Quality of Hires

Another benefit of RPO is that it can lead to an increased quality of hires. External providers have access to a wider pool of candidates, and can also provide specialized services such as background checks, assessments, and interviews. This can help to ensure that the best candidates are selected for open positions.

4. Flexibility

RPO also provides companies with flexibility in terms of the recruitment process. Companies can choose to outsource certain aspects of the recruitment process, such as advertising or screening, while still handling other aspects in-house. This allows companies to customize the recruitment process to their specific needs.

5. Scalability

RPO can also be scaled up or down depending on the company’s needs. This can be especially beneficial for companies that experience fluctuations in the number of open positions. Also, companies can expand their recruitment process to other countries to increase the pool of candidates.

 

6. Compliance

RPO providers are experts in the field and are well-versed in the latest laws, regulations and compliance requirements that pertain to recruitment. They can ensure that the recruitment process adheres to all necessary laws and regulations, reducing the risk of non-compliance for the company.

7. Access to the latest technology

RPO providers have access to the latest recruitment technologies, which can help to streamline the recruitment process and make it more efficient. This includes the use of artificial intelligence (AI) and machine learning algorithms to sift through resumes, chatbot technology to conduct initial candidate screenings, and video interviewing to conduct remote interviews.

8. Improved candidate experience

RPO providers focus on providing an excellent candidate experience, which can help to improve the company’s reputation and attract top talent. A good candidate experience includes timely communication, clear instructions, and transparent feedback.

9. Increased focus on core business

By outsourcing the recruitment process, companies can focus on their core business operations while still being able to attract and retain the best talent. This allows companies to allocate resources and time to their core business while leaving the recruitment process to the experts.

Conclusion

Recruitment process outsourcing can provide companies with a number of benefits, including cost savings, improved efficiency, increased quality of hires, flexibility, scalability, compliance, access to the latest technology, improved candidate experience, and increased focus on core business. By outsourcing the recruitment process to an external provider, companies can focus on their core business operations while still being able to attract and retain the best talent. However, it’s important for companies to do their due diligence and research the RPO provider, their reputation